How can we help?

We aim to provide you with the best possible buying experience.

Why isn’t my choking device producing strong suction?
  • Check for any leaks in the mask seal, as this can greatly reduce suction.
  • Make sure the device is fully depressed to expel all air, as insufficient air expulsion reduces suction.
  • Ensure you pull up quickly; the faster the pull, the stronger the instantaneous suction. Pulling up slowly will significantly reduce suction.

Can this device be used independently if I’m alone?

Yes, this device supports independent use, allowing individuals to operate it on themselves if no one else is around.

At what age/weight can the Willnice be used?

It should NOT be used on children under 22 lbs as their bodies cannot handle the strong suction.

Will the device work if I have a beard?

Yes, it can effectively form a seal even with facial hair.

Is the choking device reusable?
  • After a Choking Rescue: 

If used during a choking rescue where the obstruction is removed, the device should not be reused for sanitary reasons. It may retain residues such as mucus and other substances within the suction device, which are difficult to clean thoroughly.

Instead, contact us with your rescue story, and we will provide a free replacement.

  • For Testing Use: 

If the device did not remove an obstruction or was only used for testing purposes, it can be reused multiple times. Please ensure it is disinfected with alcohol and stored properly to maintain its condition and effectiveness.

How do I maintain the device?
  • Regularly check the suction device and mask for any signs of wear, damage, or leakage. If you notice any damage, replace the device immediately.
  • Clean the suction device and mask with alcohol-soaked cotton pads or wet wipes, and allow them to dry completely before storage
  • Store it in a cool, dry place, out of reach of children but easily accessible in an emergency.
Why is the Willnice choking device more effective than other devices?

Willnice features a unique one-way double valve system, a first in anti-choking devices. 

This system prevents air from entering the airway, thus reducing the risk of pushing the obstruction deeper and causing secondary injuries.

Unlike other devices with a hollow tube, Willnice's innovative design eliminates the possibility of forcing obstructions further into the airway, addressing a significant flaw found in these existing choking devices.

Do I need special training to use this anti-choking device?

Willnice anti-choking devices are designed for ease of use and do not require professional medical training. 

However, we recommend familiarizing yourself with the device and practicing its use upon receipt to ensure you are prepared for an emergency.

How do you keep the person’s mouth open during a choking emergency?

The approach depends on the victim's consciousness. 

If conscious, the person will likely be attempting to breathe, keeping their mouth open. 

If unconscious, lay the victim on their back, tilt their head slightly back, and gently open their mouth before placing the device.

What materials are used in the anti-choking device?

The Willnice anti-choking device is made from medical-grade polyvinyl chloride (PVC), polypropylene (PP), and silica gel. These materials are hypoallergenic and safe for skin contact, ensuring both safety and durability.

How does this device compare to the Heimlich maneuver in effectiveness?

The Willnice choking rescue device offers a practical alternative to the Heimlich maneuver, particularly for individuals who face challenges with the Heimlich maneuver's physical requirements. 

Whether due to height, strength, or conditions like pregnancy, obesity, or frailty, this choking device provides an accessible and effective solution, enhancing safety for a wide range of users in choking emergencies.

Who is not suitable for this device?
  • Individuals weighing less than 22 pounds (10 kg). 
  • Individuals who have suffered head, neck, face, or back trauma.
  • Patients with endotracheal tubes already in place.
  • Individuals allergic to plastic.
Is it necessary to lie down to use the Willnice?

The Willnice anti-choking device can be used while sitting, standing, or lying down. However, for optimal effectiveness, lying down is recommended.

Does the Willnice expire?

The Willnice anti-choking device itself does not require replacement unless it has been used to clear an obstruction during a choking emergency. The mask should be replaced every 2-3 years or if any leakage occurs.

Is the Willnice anti-choking device FDA-registered?

The Willnice is registered with the FDA as a Class II medical device. In the U.S., all portable suction devices must be FDA-registered. Be wary of counterfeit products that do not meet these standards.

How can I track my order?

You will receive a tracking number once your order is dispatched. Use this number to check the delivery status of your order online.

What payment methods are accepted?

PayPal

What should I do if I receive a defective product?

If you receive a defective product, please contact our customer service with your order number and a description of the defect. We will promptly arrange for a replacement or issue a refund as per our return policy.

Can I get a discount for bulk orders?

Yes, we offer discounts for bulk purchases. Please contact us with your specific requirements for a customized quote.

Can I cancel my order after placing it?

You can cancel your order before it has been shipped. Please contact our customer service immediately to do so. Unfortunately, orders cannot be canceled once they have been dispatched.

Does the anti-choking device come with a user manual or instruction booklet?

Yes, each choking device includes a comprehensive user manual that provides detailed instructions on usage, safety precautions, maintenance, and more.

Is there a choking poster included with the device package?

Yes, each choking device also comes with a free Peel-and-Stick Choking Poster, which can be placed in your home or any suitable location for easy reference.

How quickly is the device shipped after ordering?

We process and confirm all orders within 1 business day, and your device is shipped immediately after processing.

How long does delivery take?

Most orders arrive within 3-5 days after shipping. Delivery times for remote areas may be longer and can vary depending on your location and the selected shipping method.

Do you offer international shipping?

Yes, we provide free international shipping to most countries.

Can I change my delivery address after placing an order?

You can change your delivery address by contacting our customer service as soon as possible. We can adjust the address if the order has not yet been shipped.

What shipping carriers do you use?

We partner with multiple trusted carriers, including UPS, FedEx, and DHL, to ensure timely and safe delivery. The carrier used for your order may vary depending on your location and the selected shipping option.

What is the return policy for the Willnice anti-choking device?

You can return the choking device within 30 days of purchase, provided it is unused, remains in the condition you received it, and is returned in its original packaging. For more details, please refer to our Returns & Refunds Policy.

How do I initiate a return?

To initiate a return, please contact our customer service with your order number and the reason for the return. We will guide you through the process.

Will I have to pay for return shipping?

Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.

What is the timeline for processing returns and issuing refunds?

After initiating a refund, it generally takes 7-10 business days for the refund to appear in your account. This period begins once we receive the returned product and confirm that it meets our return conditions.

Is original packaging required for returns?

Yes, for a return to be eligible, the product must be in its original condition and packaging. This helps ensure the product remains undamaged during the return shipment.

I missed the 30-day return period. Can I still return the product?

Our policy typically allows returns within 30 days of purchase. If this period has passed, please contact our customer service. We are willing to discuss possible exceptions or alternative solutions based on individual circumstances.

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